Terms of sale

TERMS AND CONDITIONS OF SALE

Last updated: 12 July 2026

These Terms and Conditions of Sale govern all purchases made through sockgear.com.

Please read them carefully before placing an order. By placing an order through our website, you confirm that you have read, understood and agreed to these Terms and Conditions of Sale.

1. Seller Information

The website sockgear.com is operated by:

Trading name: Sockgear
Registered address: 6 Allée des Violettes, 94240, France
Company registration number: 85225992800020
Email address: sockgear266@gmail.com

In these Terms and Conditions, “Sockgear”, “we”, “us” and “our” refer to the seller identified above. “Customer”, “you” and “your” refer to any person purchasing products through sockgear.com.

2. Scope

These Terms and Conditions apply to all sales of products made through sockgear.com to consumers acting for purposes outside their trade, business, craft or profession.

They apply to the exclusion of any other terms, unless otherwise agreed by us in writing.

The version of these Terms and Conditions applicable to your order is the version displayed on the website at the time your order is placed.

3. Products

The main characteristics of each product are described on the relevant product page.

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on the website are accurate. However, colours and appearance may vary slightly depending on your device, screen settings, lighting or manufacturing variations.

Product photographs are provided for illustrative purposes and are not contractually binding where minor differences do not affect the product’s essential characteristics.

You are responsible for reviewing the product description, available sizes, measurements and care instructions before placing your order.

4. Product Availability

All orders are subject to product availability.

Products may be removed, replaced or discontinued at any time. Adding a product to your basket does not reserve that product.

Where a product becomes unavailable after an order has been placed, we will notify you as soon as reasonably possible. We may offer you:

  • a suitable replacement, subject to your agreement;

  • a partial refund for the unavailable product; or

  • cancellation and a full refund of the affected order.

Any refund will be issued using the original payment method unless otherwise agreed.

5. Prices

Product prices are displayed on sockgear.com in the currency shown at checkout.

Unless otherwise indicated, prices include all applicable taxes required to be included under French law.

Delivery charges, customs duties, import taxes and any other applicable charges will be displayed or explained before you confirm your order, where reasonably possible.

For orders delivered outside the European Union, the customer may be required to pay customs duties, import taxes or handling charges imposed by the destination country. These charges are not controlled by Sockgear and remain the customer’s responsibility unless expressly stated otherwise at checkout.

We reserve the right to change our prices at any time. However, the price charged will be the price displayed when the order is confirmed, except in the event of an obvious pricing error.

6. Promotions and Discount Codes

Promotional offers and discount codes are subject to the conditions stated with the relevant promotion.

Unless otherwise indicated:

  • only one discount code may be used per order;

  • discount codes cannot be exchanged for cash;

  • discount codes cannot be applied retrospectively;

  • promotional offers may not be combined;

  • expired codes will not be accepted; and

  • promotional offers are subject to product availability.

We reserve the right to cancel or refuse a promotion where we reasonably believe that it has been misused, obtained fraudulently or applied due to a technical error.

Nothing in this section affects your statutory consumer rights.

7. Placing an Order

To place an order, you must:

  1. select the product or products you wish to purchase;

  2. select the relevant size, colour, quantity or other available options;

  3. add the products to your basket;

  4. provide accurate billing and delivery information;

  5. choose an available delivery method;

  6. select an available payment method;

  7. review your order; and

  8. confirm that you accept these Terms and Conditions before completing payment.

Before submitting your order, you will have an opportunity to identify and correct any errors.

You are responsible for ensuring that all information provided during checkout is complete and accurate.

8. Formation of the Contract

Submitting an order constitutes an offer to purchase the selected products.

After you place an order, you may receive an automatic acknowledgement confirming that your order has been received. This acknowledgement does not necessarily constitute acceptance of your order.

The sales contract is formed when we send you an order confirmation or dispatch confirmation confirming our acceptance of the order.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

  • product unavailability;

  • unsuccessful or unauthorised payment;

  • suspected fraud or unlawful activity;

  • an obvious pricing or product-description error;

  • delivery restrictions;

  • misuse of a promotional offer;

  • unusually large quantities suggesting commercial resale; or

  • inaccurate or incomplete customer information.

Where payment has already been taken for a cancelled order, the relevant amount will be refunded.

9. Payment

Payment must be made using one of the payment methods available at checkout.

Available payment methods may be provided by Shopify Payments or other authorised payment service providers.

You confirm that:

  • you are authorised to use the selected payment method;

  • the payment details provided are accurate; and

  • sufficient funds or credit are available to complete the purchase.

Payment information is processed by secure third-party payment providers. Sockgear does not necessarily receive or store complete payment card details.

Your order may be delayed or cancelled where payment cannot be authorised, is rejected or is identified as potentially fraudulent.

10. Order Verification

To protect our customers and prevent fraud, we may request additional information to verify an order, payment method, billing address or customer identity.

Where requested, you must provide the necessary information within a reasonable period. Failure to provide the requested information may result in the order being delayed or cancelled.

We will only request information that is reasonably necessary for security, fraud prevention or compliance purposes.

11. Delivery

Products will be delivered to the address provided during checkout.

You are responsible for ensuring that the delivery address is accurate and complete. We will not be responsible for delays or failed delivery caused by incorrect or incomplete information supplied by you.

Estimated delivery times are displayed on the website, product page or checkout page. Unless expressly stated otherwise, delivery times are estimates and not guaranteed dates.

Where no specific delivery date has been agreed, we will deliver the order within the period required by applicable consumer law.

Delivery may be delayed by circumstances outside our reasonable control, including:

  • carrier delays;

  • customs inspections;

  • public holidays;

  • strikes;

  • extreme weather;

  • transport disruption;

  • incorrect delivery information;

  • unusually high order volumes; or

  • events of force majeure.

Where a significant delay occurs, please contact us at sockgear266@gmail.com.

12. Failed Delivery and Unclaimed Parcels

You are responsible for monitoring tracking information and making reasonable arrangements to receive your parcel.

Where a parcel cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal of delivery or failure to collect the parcel, it may be returned to us or to our logistics provider.

We may ask you to pay reasonable additional delivery costs before resending the order, unless the failed delivery was caused by us or by the carrier acting on our behalf.

Where an unclaimed or undeliverable order is refunded, reasonable costs incurred as a direct result of the customer’s incorrect information or failure to collect the parcel may be deducted where permitted by applicable law.

13. Risk and Ownership

The risk of loss or damage to the products passes to you when you, or a third party designated by you other than the carrier, physically receives the products.

Ownership of the products passes to you once we have received full payment for the order.

14. Inspection Upon Delivery

You should inspect your order as soon as reasonably possible after delivery.

Please contact us promptly if:

  • a product is missing;

  • you receive the wrong product;

  • the parcel or product arrives damaged;

  • the product appears defective; or

  • the quantity received does not match your order.

Please include your order number, a description of the problem and clear photographs or videos where appropriate.

Failure to report visible damage immediately does not remove any statutory rights available to you under applicable law.

15. Statutory Right of Withdrawal

If you are a consumer residing in the European Union or another jurisdiction that provides an equivalent right, you generally have the right to withdraw from an online purchase without giving a reason.

The statutory withdrawal period is 14 calendar days from the day on which you, or a third party designated by you other than the carrier, receives the product.

Where a single order contains several products delivered separately, the period begins on the day the final product is received.

To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.

You may contact us at:

Email: sockgear266@gmail.com

You may use the model withdrawal form included at the end of these Terms and Conditions, but its use is not compulsory.

16. Returning Products Following Withdrawal

After notifying us that you wish to withdraw, you must return the products without undue delay and no later than 14 days after notifying us.

Please contact us before returning any product so that we can provide the correct return address and return instructions.

Products must not be sent to our registered address unless we expressly confirm that it is also the applicable return address.

Unless otherwise stated or required by law, the direct cost of returning a product following a change of mind is your responsibility.

You must take reasonable care of the products while they are in your possession. You may inspect and handle a product only to the extent necessary to establish its nature, characteristics and functioning, in the same way that you would reasonably be permitted to do in a physical shop.

We may make a lawful deduction from the refund where the value of the product has been reduced because it was handled beyond what was reasonably necessary.

17. Refunds Following Statutory Withdrawal

Where you validly exercise your statutory right of withdrawal, we will refund:

  • the price paid for the returned product; and

  • the cost of the least expensive standard delivery method offered for the order.

Additional delivery costs resulting from your choice of an upgraded, express or premium delivery service will not be refunded beyond the cost of standard delivery.

The refund will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise expressly agreed. You will not be charged a fee solely for receiving the refund.

18. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where an exception is provided by applicable law, including:

  • products made to the customer’s specifications or clearly personalised;

  • products liable to deteriorate or expire rapidly;

  • sealed products that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery;

  • products that have become inseparably mixed with other items after delivery;

  • digital content supplied without a physical medium where performance has begun with the customer’s prior consent and acknowledgement of the loss of the withdrawal right; or

  • other products expressly excluded under applicable consumer law.

Any applicable exception will be explained on the relevant product page or before the order is placed where required.

19. Voluntary 30-Day Return Policy

In addition to your statutory rights, Sockgear offers a voluntary return period of 30 days from the date you receive your product, subject to the conditions in this section.

To qualify for a voluntary return after the statutory withdrawal period has expired, the product must:

  • be unused and unworn;

  • be clean and undamaged;

  • retain its original labels and tags;

  • be returned in its original packaging where reasonably possible; and

  • be accompanied by proof of purchase.

Returns must be requested in advance by emailing sockgear266@gmail.com.

Products returned without prior authorisation or to an incorrect address may be refused or may experience significant processing delays.

Unless the product is defective, damaged, incorrect or otherwise non-conforming, return delivery costs under the voluntary 30-day policy are the customer’s responsibility.

The voluntary return policy does not limit, replace or reduce your statutory consumer rights.

20. Exchanges

Exchanges may be offered depending on product availability.

To request a different size, colour or product, contact us at sockgear266@gmail.com.

Where a direct exchange is not available, you may be asked to return the original product and place a new order.

Any price difference and additional delivery charges will be explained before the exchange is processed.

Nothing in this section affects your rights concerning defective, damaged or non-conforming products.

21. Defective, Damaged or Incorrect Products

If a product is defective, damaged, not as described or different from the product ordered, please contact us promptly at sockgear266@gmail.com.

Please provide:

  • your name;

  • your order number;

  • a description of the issue;

  • clear photographs or videos where appropriate; and

  • any other information reasonably required to assess the problem.

Where the product is confirmed to be defective, damaged, incorrect or non-conforming, we will provide an appropriate remedy in accordance with applicable law. This may include:

  • repair;

  • replacement;

  • a price reduction; or

  • a full refund.

Where a return is required because of an error on our part or a confirmed defect, we will bear the reasonable return delivery costs.

22. Legal Guarantee of Conformity

Customers benefit from the legal guarantee of conformity provided by applicable consumer law.

Under French consumer law, the legal guarantee of conformity generally applies for two years from delivery of the product.

A product may be considered non-conforming where, among other circumstances, it:

  • does not match its description;

  • does not possess the qualities presented before purchase;

  • is not suitable for its normal expected use;

  • does not correspond to the quantity, quality or characteristics ordered; or

  • is incorrectly installed where installation was our responsibility.

The customer may be entitled to repair or replacement and, where the legal conditions are met, a price reduction or cancellation of the sale.

The legal guarantee applies independently of any commercial warranty or voluntary return policy.

23. Guarantee Against Hidden Defects

Customers may also benefit from the legal guarantee against hidden defects under the French Civil Code.

A hidden defect is a defect that existed at the time of sale, was not apparent during a reasonable inspection and makes the product unsuitable for its intended use or substantially reduces its usefulness.

Where the legal conditions are met, the customer may be entitled to return the product for a refund or retain the product and receive a partial refund.

These rights exist independently of the legal guarantee of conformity and any commercial warranty.

24. Commercial Warranties

Where a product is covered by an additional commercial warranty, the terms, duration, territorial scope and procedure for making a claim will be stated on the product page or in a separate warranty document.

A commercial warranty does not replace or restrict any mandatory statutory guarantee.

25. Customer Responsibilities

You agree:

  • to provide accurate and complete information;

  • not to use the website for fraudulent or unlawful purposes;

  • not to interfere with the website’s security or operation;

  • not to place orders using another person’s payment details without authorisation;

  • not to resell products commercially unless authorised by us; and

  • to follow all product instructions, warnings and care guidance.

We may suspend or cancel an order where we reasonably believe that these obligations have been breached.

26. Intellectual Property

All content available on sockgear.com, including text, photographs, graphics, logos, product names, videos, designs, layouts and other materials, is owned by or licensed to Sockgear and is protected by applicable intellectual property laws.

You may use the website only for personal and non-commercial purposes.

You must not reproduce, distribute, modify, publish, sell, exploit or otherwise use website content without prior written permission from the relevant rights holder.

27. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • deliberate misconduct;

  • breach of mandatory consumer rights; or

  • any other liability that cannot legally be excluded.

Subject to applicable law, we will not be responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for losses arising from:

  • improper or unauthorised use of a product;

  • failure to follow product instructions;

  • normal wear and tear;

  • accidental damage caused after delivery;

  • incorrect information provided by the customer; or

  • events outside our reasonable control.

These limitations do not affect your statutory consumer rights.

28. Force Majeure

We will not be liable for a delay or failure to perform our contractual obligations where the delay or failure results from an event outside our reasonable control that could not reasonably have been prevented.

Such events may include natural disasters, epidemics, pandemics, war, civil unrest, governmental action, strikes, transport disruption, telecommunications failures, power failures, cyberattacks or major supply-chain disruption.

We will take reasonable steps to limit the effects of such an event and resume performance as soon as reasonably possible.

29. Personal Information

Personal information collected in connection with orders is processed in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, retain and disclose personal information and how customers may exercise their data protection rights.

The Privacy Policy is available on sockgear.com.

30. Customer Service and Complaints

For questions, complaints or claims relating to an order, please contact:

Email: sockgear266@gmail.com
Postal address: 6 Allée des Violettes, 94240, France
Telephone: [TELEPHONE NUMBER]

Please include your order number and sufficient information for us to investigate your request.

We will make reasonable efforts to respond and resolve the matter promptly.

31. Consumer Mediation

Before referring a dispute to a consumer mediator, you must first submit a written complaint to Sockgear and allow us a reasonable opportunity to resolve the matter.

If the dispute cannot be resolved directly, eligible consumers may refer the dispute free of charge to the consumer mediator appointed by Sockgear:

Mediator: [NAME OF APPROVED CONSUMER MEDIATOR]
Postal address: [MEDIATOR’S ADDRESS]
Website: [MEDIATOR’S WEBSITE]
Email or contact details: [MEDIATOR’S CONTACT DETAILS]

The mediator must be contacted within the applicable legal time limit and only after the customer has first attempted to resolve the dispute directly with us.

32. Governing Law

These Terms and Conditions and any contract formed through sockgear.com are governed by French law.

However, where you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protection rights granted by the law of your country of residence.

33. Dispute Resolution and Jurisdiction

We encourage customers to contact us first so that we can attempt to resolve any dispute amicably.

Where an amicable solution cannot be reached, disputes may be submitted to the courts having jurisdiction under applicable consumer law.

Nothing in these Terms and Conditions limits a consumer’s right to bring proceedings before the courts of their place of residence where that right is provided by mandatory law.

34. Severability

If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

35. No Waiver

If we delay or fail to enforce any provision of these Terms and Conditions, this does not mean that we waive our right to enforce that provision or any other provision at a later date.

36. Changes to These Terms and Conditions

We may update these Terms and Conditions to reflect changes to our business, products, website, legal obligations or operational practices.

The updated version will be published on sockgear.com with a revised “Last updated” date.

Changes will not apply retrospectively to orders already accepted unless required by law or expressly agreed with the customer.

37. Contact Details

For any questions about these Terms and Conditions of Sale, please contact:

Sockgear
6 Allée des Violettes
94240
France

Email: sockgear266@gmail.com
Telephone: [TELEPHONE NUMBER]

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To:

Sockgear
[RETURN OR BUSINESS ADDRESS]
Email: sockgear266@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following product or products:

Product or products ordered:
..............................................................................

Order number:
..............................................................................

Order date:
..............................................................................

Date received:
..............................................................................

Customer’s full name:
..............................................................................

Customer’s address:
..............................................................................

Customer’s email address:
..............................................................................

Customer’s signature, only if this form is submitted on paper:
..............................................................................

Date:
..............................................................................